Airport Services Supervisor job at Uganda Airlines | Apply Now

Operational Management

• Daily Operations Oversight: Supervise daily airport operations, including check-in, boarding, baggage handling, and other passenger services.

• Staff Scheduling: Create and manage staff schedules to ensure adequate coverage during peak and non-peak hours.

• Resource Allocation: Ensure that all necessary resources, including equipment and supplies, are available and in good working condition.

Staff Management

• Team Leadership: Lead and manage a team of airport service agents, providing guidance, support, and motivation.

• Training and Development: Organize and conduct training sessions for new employees and ongoing training for existing staff to maintain high service standards.

• Performance Evaluation: Monitor and evaluate staff performance, providing feedback and implementing improvement plans when necessary.

Customer Service

• Customer Assistance: Ensure that passengers receive excellent customer service, addressing any concerns or complaints promptly and effectively.

• Problem Resolution: Handle complex or escalated customer service issues, ensuring satisfactory resolutions.

• Information Dissemination: Provide passengers with accurate and timely information regarding flights, services, and airport facilities.

Coordination and Communication

• Interdepartmental Coordination: Coordinate with other airport departments, airlines, security, and ground services to ensure seamless operations.

• Vendor Liaison: Communicate with external vendors and service providers to manage contracts and ensure quality service delivery.

• Emergency Response: Act as the point of contact during emergencies, coordinating response efforts and ensuring passenger safety.

Compliance and Safety

• Regulatory Compliance: Ensure all airport operations comply with aviation regulations, safety standards, and company policies.

• Safety Protocols: Implement and monitor safety procedures to ensure a safe working environment for staff and passengers.

• Incident Reporting: Document and report any incidents, accidents, or irregularities according to established protocols.

Administrative Duties

• Record Keeping: Maintain accurate records of daily operations, staff schedules, incidents, and other relevant information.

• Report Preparation: Prepare regular reports on operational performance, customer service metrics, and other key indicators for management review.

• Budget Management: Assist in managing the budget for airport services, controlling costs and optimizing resource utilization.