Branch Supervisor job at Java House | Apply Now

• Ensure that all restaurant policies and procedures, standards specifications and guidelines are followed and completed on a timely basis.

• Ensure compliance with health and safety, food preparation and serving, repair and maintenance.

• Ensure company objectives in sales, service quality, appearance of facility and hygiene through training of employees and creating a positive, productive working environment through organizing and supervising regular Branch deep cleaning.

• Adhere to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.

• Prevent, handle and resolve complaints regarding food quality and service.

• Sample food and drink items by testing to ensure palatability and flavor conformity through regular store audits.

• Prevent and resolve personnel problems

• Minimizes guest complaints by ensuring all guests are served. This will be done by ensuring 95% of their time is spent on floor coverage.

• Ensuring that the set SOPs of cash handling are adhered to

• Taking correct take away orders and ensuring they are correctly dispensed

• Ensuring prompt billing is done and correct change is given

• Ensuring delivery orders are prepared and picked on time

• Suggestive selling products and introduction of new ones to guests

• Maintaining high hygiene standards at the cashier station

• Ensure cutlery is wiped, polished and well displayed at the respective stations

• Oversea the dining area, supervises food and beverage service staff in accordance with operating policies that he or she may help establish.

• Seeks, listens and responds to Guest feedback.

KEY ACCOUNTABILITIES:

Key Result Areas/ Key Performance Indicators (5-6 areas)

• Ensure guest’s satisfaction is met through consistently auditing the branch operations on a daily basis

• Enforce operational practices of the branch, making sure it runs smoothly and complies with food safety requirements.

• Ensure all company money is intact as transacted at all times and all transactions accompanied with official receipts

• Ensure quality food and drinks are served to all guests upon dispatch

• Ensure all take away food or drinks are properly packed/covered in accordance with the Food Safety and Hygiene standards.

• Pleasantly dealing with customers to ensure satisfaction

• Ensure proper packaging is done by organizing mis-en-place for take away orders

Performance Indicators (3-5 indicators)

• Food safety

• Integrity

• NPS

• L4L sales

• Margins