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Customer Relations Officer job at Huaye International Logistics Company Limited | Apply Now
Are you looking for Administrative jobs in Uganda 2024? If yes, then you might be interested in Customer Relations Officer job at Huaye International Logistics Company Limited
Namanve, Uganda
Full-time
Deadline:
May 4, 2024 at 2:00:00 PM
About the Organisation
Huaye International Logistics Company Limited is a prominent logistics and supply chain management company known for providing comprehensive and efficient logistics solutions worldwide. Established with a focus on delivering excellence in logistics services, Huaye International has built a strong reputation for reliability, innovation, and customer satisfaction.
The company offers a wide range of logistics services, including freight forwarding, warehousing, customs brokerage, transportation, and supply chain management. Its expertise spans various modes of transport, including air, sea, and land, ensuring seamless and timely delivery of goods across different regions. Huaye International is dedicated to optimizing logistics operations, providing tailored solutions that meet the unique needs of its clients.
Huaye International Logistics Company Limited leverages advanced technology and a robust network of partners to enhance its service offerings. The company's investment in state-of-the-art logistics management systems allows for real-time tracking and efficient handling of shipments, ensuring transparency and reliability throughout the supply chain. This technological edge enables Huaye International to streamline operations, reduce costs, and improve delivery times for its clients.
Sustainability is a key focus for Huaye International, with initiatives aimed at reducing the environmental impact of its logistics operations. The company is committed to implementing eco-friendly practices, such as optimizing transport routes, using fuel-efficient vehicles, and promoting the use of sustainable packaging materials. These efforts contribute to a more sustainable supply chain and demonstrate the company's commitment to environmental responsibility.
Job Title
Customer Relations Officer job at Huaye International Logistics Company Limited
Job Description
The Customer Relations Officer is responsible for managing and nurturing relationships with clients. This role involves addressing customer inquiries, resolving complaints, and ensuring high levels of customer satisfaction. The ideal candidate will have a strong background in customer service, excellent communication skills, and a solid understanding of the automotive industry, particularly lubricants, spare parts, and oils.
Duties and Responsibilities
Customer Interaction: Serve as the primary point of contact for customers, handling inquiries. Provide detailed information on products, services, and promotions. Build and maintain strong, long-lasting customer relationships.
Order Management: Process customer orders accurately and efficiently. Coordinate with the logistics team to ensure timely delivery of products. Monitor order status and communicate updates to customers.
Complaint Resolution: Investigate and resolve customer complaints promptly and professionally. Liaise with relevant departments to resolve issues and prevent future occurrences. Follow up with customers to ensure satisfaction with the resolution.
Provide insights and suggestions to the management team for enhancing customer satisfaction.
Documentation and Reporting: Maintain accurate records of customer interactions, transactions, and feedback. Prepare regular reports on customer activities, issues, and resolutions.
Compliance: Ensure all customer service activities comply with company policies and procedures. Adhere to legal and regulatory requirements relevant to the industry.
Qualifications and Competencies
Bachelor’s degree in Business Administration, Marketing, or a related field.
Minimum of 3 years of experience in a customer service or relations role, preferably within the lubricants, spare parts, or oils industry.
Excellent verbal and written communication skills.
Strong problem-solving skills.
How to Apply
Suitable candidates that meet the job requirements can send their Applications, CVs and certified academic documents as a single document to ughr@uggoodbrothers.com
Failure to follow the application procedure will lead to automatic invalidation of the application
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