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Customer Service Jobs – Outbound Call Center Agent – Home Broadband – MTN Uganda | Apply Now
Are you looking for Public Relations Jobs in Uganda 2024? If yes, then you might be interested in Customer Service Jobs – Outbound Call Center Agent – Home Broadband job at – MTN Uganda
Kampala, Uganda
Full-time
Deadline:
August 9, 2024 at 2:00:00 PM
About the Organisation
MTN Uganda is a leading telecommunications provider in Uganda, offering a wide range of services that include mobile voice, data, and digital financial solutions. Since its establishment in 1998, MTN Uganda has played a pivotal role in transforming the telecommunications landscape in the country, making significant contributions to connectivity and digital inclusion.
With an extensive network coverage that reaches both urban and rural areas, MTN Uganda ensures that millions of Ugandans have access to reliable communication services. The company is known for its innovative offerings, such as mobile money services through MTN Mobile Money, which have revolutionized financial transactions and inclusion in the country. This service allows users to send and receive money, pay bills, and access various financial services using their mobile phones, thereby bridging the gap for the unbanked population.
MTN Uganda is also committed to corporate social responsibility, with numerous initiatives aimed at improving education, health, and community development. Through its foundation, the company supports various projects that enhance the quality of life for Ugandans, such as building schools, providing scholarships, and supporting healthcare facilities.
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Job Title
Customer Service Jobs – Outbound Call Center Agent – Home Broadband job at – MTN Uganda
Job Description
MTN Uganda is a subsidiary of MTN Group, a multinational Telco operating in Africa and Middle East, with over 280milllion subscribers, making it the largest in Africa
Job Summary: To make outbound calls to Home broadband customers to collect feedback about the products/ services and customer experience. They will also use all opportunities to upsell and cross sell the home broadband products.
Duties and Responsibilities
Retain existing customers through customer satisfaction surveys, campaigns, follow up calls, carrying out health checks, offering upgrades / renewals and addressing any customer issues that come up.
Campaigns support: support marketing campaigns to targeted customers to promote special offers, educate on product changes and support new product enhancements /launches.
Relationship management with both prospects and existing customers. They will support this through building rapport, understanding customer needs and maintaining regular communication to drive loyalty and satisfaction.
Gather valuable market insights through proactive communication and engagement strategies.
Ensure that all client details are fully captured onto the appropriate systems, including marketing and sales information.
Optimize the value for customers by identifying needs and providing recommendations of solutions-based product development, marketing, and sales to the company.
Effectively present key features and benefits of Home Broadband products and services via the telephone to secure new business in all the identified sales opportunities
Ensure adequate knowledge of MTN products and services and of its competitors in order to achieve the requirements of this role
Handle customer queries and or escalate issues to ensure customers’ concerns are addressed promptly and appropriately.
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Qualifications and Competencies
A minimum of a bachelor’s degree
Experience:
1 to 2 years’ experience in a customer center/call center environment
Knowledge, Skills and Competencies
Telephone Etiquette
Customer Service Training
Products, Policies and Procedure Training
Contact Centre applications
Service Excellence
Flexibility and Agility in regard to working hours.
Planning and organizational skills
Communication skills
Negotiation skills.
Interpersonal skills.
Problem solving skills.
Decision Making Ability
General Business Writing
Troubleshooting
Assertive.
Initiative.
Perseverance.
Attention to detail.
Team player.
Friendly.
Can-do.
Integrity.
Reliability
Courteousness
Helpfulness
How to Apply
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
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