IT Officer job at Makerere University | Apply Now

System Management

• Network Administration: Manage and maintain the organization's network infrastructure, including routers, switches, and firewalls, to ensure seamless connectivity.

• Server Management: Oversee the installation, configuration, and maintenance of servers, ensuring they are secure, updated, and running efficiently.

• Software Management: Install, update, and manage software applications across the organization, ensuring compatibility and security.

Technical Support

• Help Desk Support: Provide technical support to employees for hardware, software, and network issues, resolving problems promptly to minimize downtime.

• Troubleshooting: Diagnose and fix IT-related issues, including network problems, hardware malfunctions, and software errors.

• User Training: Conduct training sessions for employees to improve their understanding and use of IT systems and software.

Security Management

• Cybersecurity: Implement and manage security protocols to protect the organization’s data and IT infrastructure from cyber threats.

• Access Control: Manage user accounts, permissions, and access controls to ensure data security and compliance with policies.

• Data Backup: Ensure regular backups of critical data and systems, and develop disaster recovery plans to safeguard against data loss.

IT Infrastructure Development

• Infrastructure Planning: Participate in planning and developing the organization’s IT infrastructure to support current and future business needs.

• System Upgrades: Oversee the upgrading of IT systems and software to enhance efficiency, performance, and security.

• Technology Implementation: Research and implement new technologies that can improve business processes and operations.

Vendor Management

• Vendor Coordination: Work with external vendors and service providers to procure IT equipment, software, and services.

• Contract Management: Negotiate and manage contracts with IT service providers, ensuring the organization receives quality service and value for money.