Regional Account Manager – Enterprise Business Unit job at – MTN Uganda | Apply Now

• Driving Profitable growth for MTN Business

• Increase solution selling by offering clients Value Added Services.

• Grow monthly recurring revenue.

• Achieve current year Sales and Revenue targets.

• Ensure we maximize on existing contract values through retention.

• Limit churn and Increase Market Share.

• Support expansion of customer portfolio and any other new prospects.

• Win over business from competition.

• Ensuring a Culture of Operational Excellence

• Accurate Planning and forecasting.

• Provide input into operational and promotional planning which will ensure revenue growth within banking and Finance sector.

• Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.

• Recommend ways to exploit new opportunities to grow revenues in the banking and finance sector further.

• Provide input into the fine tuning of processes, systems and support in line with changing work practices.

• Account management

• Management and maintenance of account plans and promotional plans for Banking and finance sector.

• Provide assistance with the end-to-end management of clients’ accounts under the SME’s supervision.

• Manage one or more allocated accounts in line with vertical regional / channel strategy and macro-plans as defined regional sales managers.

• Resolve escalated issues or escalate as appropriate.

• Implement innovative promotional activities in line with Marketing and channel objectives, requirements and guidelines.

• Increase MTN’s Brand presence continuously by increasing MTN influence within the banking and Finance sector.

• Provide input into the forecasting of acquisition numbers, retention numbers and stock required for the banking and Finance Sector.

• Liaise with relevant areas to ensure delivery of SLA.

• Send regular feedback on competitive threats to MTN business and advice on

• product/service enhancement requirements.

• Provide feedback on MTN’s risk exposure regarding the financial performance of the banks and provide recommendations as appropriate.

  
  

• Prepare reports on account performance as required.

• Focus on providing Exceptional Client experience

• Build and maintain solid relationships with all stakeholders.

• Provide on-going support to existing accounts and work actively towards creating new profitable revenue streams through new accounts.

• Ensure all customer queries are attended to and resolved within agreed SLA’s.

• Ensure that customer specifications are met and that the customer is satisfied with the end service and/or product.

Business Analysis

• Identify Business Improvement and Optimization opportunities that will result in improvement of process performance.

• Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.