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Relationship Manager (Corporate) job at dfcu Bank | Apply Now

Are you looking for Administrative jobs in Uganda 2024? If yes, then you might be interested in Relationship Manager (Corporate) job at dfcu Bank

Kampala, Uganda

Full-time

Deadline:

August 2, 2024 at 2:00:00 PM

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About the Organisation

DFCU Bank is a leading financial institution in Uganda, offering a wide range of banking services to individuals, businesses, and organizations. Established in 1964, DFCU Bank is known for its commitment to innovation, customer service, and financial inclusion. The bank provides various products, including savings and current accounts, loans, investment options, and digital banking solutions. DFCU Bank also supports SMEs with tailored financial solutions and has a strong focus on sustainable development and community empowerment. With a robust branch network and a dedicated team, DFCU Bank continues to drive economic growth and enhance the financial well-being of its customers.

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Job Title

Relationship Manager (Corporate) job at dfcu Bank

Job Description

Reporting to the Sector Head, the role holder will be responsible for managing corporate relationships within business segments through origination in line with targets and expectations. The Relationship Manager will be responsible for offering the best customer experience to the assigned clientele to ensure retention and growth of the business through a deeper understanding of the client’s business and operations to enable the bank to grow its share of wallet by meeting the clients’ business needs.

Duties and Responsibilities

Provide superior relationship management. Customer retention, loyalty, preference & devotion to corporate Relationships.
Work with SRMs or segment heads to upskill understanding of market, sales and product understanding.
Sell bank products to corporate customers including Multinationals, Large Corporates, Development organizations, Government and other parastatals enhance growth in customer numbers and achieve overall financial targets.
Provide superior relationship management. Customer retention, loyalty, preference & devotion to corporate Relationships.
Work with SRMs or segment heads to upskill understanding of market, sales and product understanding.
Sell bank products to corporate customers including Multinationals, Large Corporates, Development organizations, Government and other parastatals enhance growth in customer numbers and achieve overall financial targets.
Analyze and compare our product offer, service, pricing and financial performance against competition, and give feedback from market-market intelligence, to remain relevant and competitive to be the preferred financial provider in the market.
Identify new or additional business openings in the market-Research and information gathering.
Improve relationship management through regular visits, timely feedback to clients & continuous anticipation of their needs with the aim of exceeding their expectations.
Cross selling and retention of borrowing vs. Non–borrowing clients in Branches to maintain a clean & updated database.
Addressing/resolving corporate customer complaints and providing feedback promptly.

Qualifications and Competencies

University graduate (Hons)
Skills in Sales, Credit & Relationship Management will be an added advantage.
Track record in sales management.
5 Years’ experience in banking of which 2-3 should be in relationship management & sales.
Computer knowledge especially spreadsheet, word & PowerPoint.
Relevant business experience and acumen.
Outgoing, self-motivated and a good team player able to work under minimum supervision- Self-drive and initiative.
Excellent communication, interpersonal and negotiation skills.
A self-starter who is oriented and able to meet deadlines.
Full of energy and enthusiasm.
Excellent relationship management skills