Senior Manager Sales / Office Manager job at Hapag-Lloyd | Apply Now

• Responsible for general administration of the office and face of HL for the customers in Uganda

• Maintain working knowledge of all governmental rules and regulations in Uganda

• Ensure compliance of legal/tax aspects of the processes in the country as well as Local laws and regulations

• Ensure strict compliance of Hapag-Lloyd Guidelines & Policies

• Guide progress of costs savings initiatives and operational priorities

• Work closely with Country Manager (KE) on process improvement and communication flow

• Keep Overhead costs under control / in line with Budget

• Ensure that managers and staff are maintaining department standards, measures and key performance indicators (KPIs) for customer service, striving for consistent improvement

• Monitor and maintain close contact with shared services (GSC & QSC) in order to ensure customer service performance level is achieved. Set SLA.

• Monitor budget / allocation fulfillment for all trades, optimize contribution

• Develop and maintain close contact with customers and other relevant parties at management level; develop contacts to potential new customers – influence outcome

• Coach and steer sales execution supporting the team and coverage of top accounts

• Hold responsibility for performance of his/her sales team as defined in enhanced sales process

• Hold reasonable number of own accounts still allowing sufficient time for coaching

• Ensue that Push – Pull principle is followed as defined in area sales steering concept

• Identify potential new opportunities (supported by sales steering)

• Regularly review customer portfolios jointly with sales executives

• Weekly 1on1 with SXC and BD steering efforts towards optimization of volume and profitability

• Review sales REP portfolios and coverage of MR and CU customers ensuring right specialist for their market

• Provide feedback on market (rate) to TM / region and selectively engage on TM discussions on important matters (e.g. tender guidance and negotiations – special commodity market rates etc.)

• Analyze monthly volume planning done by sales team and establish necessary action and improvement – monthly dialogue

• Monitor CRM and Account Plans – weekly discussion topics to steer team

• Give feedback on the market including rates, competition activities, market conditions etc to all relevant stakeholders

• Ensure close communication between departments and offices

• Identify and qualify potential accounts via account plans, develop strategy to support sales team in landing and converting business

• Monitor performances of the accounts and ships utilization; develop and implement action plans to address potential shortfalls

• Maintain regular communication with management, other departments and offices concerning market developments, sales activity and competitors’ activities

• Report market developments and competitors’ activities to Country Manager (KE)

• Promote the relevant e-business solutions

• Any other Sales related tasks as requested by the Management.

Office Manager Tasks

• Ensure adherence to local legal requirements

• Contact to local authorities where required

• Responsible for well-being and needs of staff in office, including health and safety

• Ultimately responsible for facility management tasks, also if a third-party company is appointed

• Shared responsibility of holiday planning of local staff ensuring no loss of productivity

• Participation in joint GSD (when required) alongside Country Manager (KE)

• Being available and assisting in local audits

• Involvement in BA /HR budget preparations

• Responsible for communicating local incidents

• Back up escalation point for local accounts