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Customer Service Agent job at ENGIE Energy Access | Apply Now
Are you looking for Public Relations Jobs in Uganda 2024? If yes, then you might be interested in Customer Service Agent job at ENGIE Energy Access
Kampala, Uganda
Full-time
Deadline:
August 20, 2024 at 2:00:00 PM
About the Organisation
ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.8 million customers and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.
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Job Title
Customer Service Agent job at ENGIE Energy Access
Job Description
ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.8 million customers and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.
Job Purpose/Mission
Engie Energy Access prides itself on always putting the customer first; the Customer Service Agents are at the forefront of providing world class customer service to our EEA customers across Uganda. The role will run temporary for a period of 3 months, it will deal with customer repayment and help resolve customer complaints while giving the best possible customer experience and going beyond their call of duty when required.
Duties and Responsibilities
Creating a Positive Customer Experience
Make outgoing calls to EEA customers to attain given work targets
Be empathetic and compassionate while dealing and managing customers complaints
Educate and emphasize to customers about the finance agreement they are signing and the commitment they are making with EEA.
Exercise patience with customers and make sure to follow up on all customer issues until they are fully resolved.
Endeavor to give all EEA customers great end to end customer experience
Relationship management to increase client retention
Always enter accurate and honest information into the EEA data systems.
Capture data of high quality that can be used to better serve our customers.
Product Knowledge
Learn all product details, specifications, prices, and capabilities to be equipped with all product information.
Always provide accurate product information to customers
Should be able to demonstrate an in-depth understanding of the customer finance agreement
Take the initiative to continuously improve your product knowledge and soft customer service skills to better serve our customers and develop your career.
Administrative and Team Building
Escalate unresolved issues or questions to your immediate supervisor.
Support in building EEA conducive environment for both internal and external customers
Provide ideas, feedback, and contributions to EEA Strategy on how to improve the customer experience
Any other duties as may be assigned from time to time
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Qualifications and Competencies
Conversant with use of computers
Excellent interpersonal skills
Should demonstrate both verbal and written communication (English)
Ability to work in teams or independently
Critical thinking skills (ability to think outside the box)
Good problem-solving skills (solutions oriented)
Good influencing and negotiation skills
Flexibility with ability to work under pressure to meet deadlines
Willingness and desire to learn new ideas
Qualifications:
Degree or diploma in a relevant field from a recognized institution
Language(s):
Must speak any of the following language combinations
Luganda +Ateso +Kakwa+ Kumam
Luganda+ Runyankore+ Rukiga+ Kinyarwanda
Luganda + Runyoro+ Rutoro + Rukonjo
Acholi + Langi + Alur (Luo)
Lugbara + Madi
Luganda + Lusoga+ Lugwere+ Samia
Luganda + Lumasaba
Kupsabiny +Lumasaba
Technology:
Strong IT skills, especially Microsoft Office Packages (Forms, Excel, PowerPoint) and Fenix DB and Power hub
How to Apply
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
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