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Manager, Scale Customer Success job at AuditBoard | Apply Now
Are you looking for remote jobs / Work from home jobs 2024? If yes , you might be interested in Manager, Scale Customer Success job at AuditBoard
Several locations
Full-Time
Deadline:
About the Organisation
AuditBoard is a software company that has developed a fully integrated, cloud-based platform to automate SOX, operational audits, compliance, and controls and workflow management. Operating from offices in Cerritos and El Segundo, California, AuditBoard is strongly supportive of work-life balance and has offered flexible work options like full-time, remote-based jobs in the categories of accounting & finance, marketing, project management, business development, and sales.
One of southern California's fastest-growing Software-as-a-Service (SaaS) companies, AuditBoard offers associates access to daily catered lunches, equity options, free gym memberships, paid time off, health coverage, team-building events, and other perks as eligible. Additionally, AuditBoard stresses its career opportunities for allowing experienced professionals to escape inefficiencies of the industry and revolutionize the way auditors use technology. Depending on the role, qualifications valued by AuditBoard leadership include adaptability, strong communication and critical thinking skills, and the ability to thrive in a fast-paced environment. To maintain and aid the rate of growth at AuditBoard, the company seeks ambitious and motivated individuals passionate about performing meaningful work that improves the lives of auditors around the world.
AuditBoard was founded in 2014 by chief audit executives (CAEs) and controllers of Fortune 500 companies to address inefficiencies in manual and administrative processes. The team designed a full suite of easy-to-use solutions to revolutionize the way enterprises manage risk and compliance. Specifically, AuditBoard’s platform transforms the methods of automating, collaborating, and reporting in real-time on critical risk, audit, and compliance workflows. Since its founding, the company has generated over 40,000 users and served leading brands like Dunkin’ Donuts, Columbia, TripAdvisor, and Lionsgate, among others.
Job Title
Manager, Scale Customer Success job at AuditBoard
Job Description
Duties and Responsibilities
Key Responsibilities:
Empathy for our clients needs. A strong desire to solve problems.
Effective at leading client meetings, and providing project details while driving action-oriented meetings.
Ability to quickly grasp and explain project challenges to various stakeholders, each with different objectives and expected outcomes.
Passion for working in the tech space. Drive a culture of continuous improvement while fostering an innovative work environment.
Experience in handling difficult and/or escalated client personalities and behaviors. Comfortable managing difficult client interactions, both live and in digital form. Must remain calm, empathetic, and solution-oriented.
Ability to perform a strategic discovery with customers, uncover their business objectives, and articulate the ROI around achieving those objectives. Be able to document client discussions and interviews into actionable plans.
Understanding of the SaaS industry and common business challenges facing this sector.
Must have a strong desire to learn about this industry and develop strategies to continually innovate and drive the Customer Success function within AuditBoard.
Qualifications and Experience
Attributes for a Successful Candidate
3+ years of experience in audit (internal or external), risk management, compliance, or management consulting
1+ years of experience in professional services, customer success, or customer support roles - preferably in a SaaS environment
1+ years of experience with the AuditBoard modules, data load process, and advanced configurations is preferred
Experience managing teams of 2-5 staff
Experience supervising employees in a virtual environment
Bachelors Degree in Business Administration, Economics, Accounting, Math, Computer Science, or equivalent experience
Strong experience with Salesforce CRM, Gainsight, Google Business Suite, MS Office, PowerBI, and/or other data visualization tools
Strong analytical, organizational, and communication skills (both oral and written)
Ability to work independently and proactively with minimal direction
Strong interpersonal skills to work with cross-functional teams
Able to travel within the U.S. and Canada
Ability to work Pacific Time Zone hours (PST)
Perks*
Launch a career at one of the fastest-growing SaaS companies in North America!
Live your best life (LYBL)! $200/mo for anything that enhances your life
Remote and hybrid work options, plus lunch in the office
Comprehensive employee health coverage (all locations)
401K with match (US) or pension with match (UK)
Competitive compensation & bonus program
Flexible Vacation (US exempt & CA) or 25 days (UK)
Time off for your birthday & volunteering
Unlimited access to LinkedIn Learning
Employee resource groups
Stock options
Opportunities for team and company-wide get togethers!
How to Apply
Click the APPLY Button Down below
PRO CV WRITER
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