• Monitors inbound product for quality levels and investigates any product concerns and product returned from customer due to quality concerns.

• Manages and executes at the direction of Category Management, the removal of slow, dead, excess and obsolete inventory.

• Assists and follows up on inventory management concerns including spoilage, alert date product and suspense inventory with Category Management.

• Through Replenishment Assistant, manages the Credit Debit Memo Request process, drop ship billings.

• Tracks key service performance indicators for a Market including the following:

• Customer Service Level

• Inventory Loss Minimization

• Days Inventory on Hand (DIOH)

• Customer Order Fill Rates

• Excess and Obsolete Inventory Reserve (shared)

• Managed Cases/Freight Income

• Inbound Cases/Pallet

• Slow and Dead Inventory (Shared)

• Special Order Response Time, movement to Direct

Market staff coordination:

• Drive process consistency and build strong relationships with cross functional partners overseeing the market

• Works directly with the VP Sales and VP Operations to ensure the market delivers on customer commitments.  At times, negotiate with and/or strongly influence the VP Sales and VP Operations on alternative, creative means to meet a customer commitment. 

• Ensures line of open communication between the cross-functional partners and Replenishment Assistant regarding business updates and Market initiatives along with all demand change information

Participates in regular market status calls to identify & remedy service issues, spoilage risks, etc.

Area Buyer support & coordination:

• Support the Area buying team with routine buying support tasks

• Report Reviews : Own the reviews of certain reports (e.g., Unusual Demand, BIT, Inventory Rebalance Process, ICC/LCR pricing, etc.) and raise issues to buyers/leadership as necessary

• Logistics and Costing tasks : Accept PO blueprints, Manage Monthly Freight Rates (LFRM Portal), check Arrowstream non-compliant orders, and investigate/resolve costing issues (CASIS)

• Provide buying coverage: Fill in buying gaps as needed and cover for temporarily unavailable buyer bandwidth

• Team leadership & continuous improvement:

• Manage a team of Replenishment Assistants and drive continuous improvement within the team. Specifically providing:

• Subject matter expertise: Assume SME role in supply chain processes and market intelligence to help incorporate local market intelligence to improve efficiency and service

• Continuous improvement: Share current challenges, operational learnings, and opportunities with the Area Replenishment staff to improve standard processes

• Clear communication channels: Ensure smooth coordination and information flow between Replenishment Assistants and Area Buyers

• Culture building: Build a strong culture of customer service orientation, collaboration, performance, and continuous improvement within the team

• Coaching: Provide adequate coaching and process guidance to the team; when needed, work closely with Area Replenishment leadership to develop the required capabilities within the team

• Feedback: Provide regular 1x1 feedback to the team based on cross-functional inputs and individual performance

SUPERVISION :

• Directly reports to an Area Director, Replenishment

• Lead a team of Replenishment Assistants

RELATIONSHIPS

• This role sits within the Replenishment function, and is part of a dedicated Area Replenishment Operations team which must coordinate with Area Buyers and cross-functional personnel

• Area Buyers: The role directly supports Area Buyers to ensure key Replenishment commitments are properly met

• Area Replenishment Leaders and Peers: Interact with the Area Director, Replenishment on a frequent basis. Extensively interact with peers within other Area markets and provide support when needed

• Additional functions to work closely with:

• Category Management: inventory coordination, including E&O escalation

• Finance & Operations: inventory targets and service level goals

Logistics: OTD issues, product inspections

WORK ENVIRONMENT

• Hybrid : This role is partially remote, and the associate is expected to perform assigned responsibilities from a combined home-based and office-based environment.