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After Sales Manager job at Aldelia | Apply Now
Are you looking for Administrative jobs in Uganda 2024? If yes, then you might be interested in After Sales Manager job at Aldelia
Kampala, Uganda
Full-time
Deadline:
August 27, 2024 at 2:00:00 PM
About the Organisation
ALDELIA is a premier global service provider specializing in Human Capital and Corporate Social Responsibility (CSR). Their core offerings include expert recruitment services (headhunting) for both local talent and expatriates, comprehensive payrolling management, efficient outsourcing solutions, and technical assistance. With operations spanning over 35 countries across Africa, the Middle East, and South America, ALDELIA is committed to delivering exceptional human resource solutions tailored to meet the unique needs of diverse markets. Their extensive experience and deep understanding of these regions enable them to connect the right talent with the right opportunities, fostering growth and success for both businesses and individuals.
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Job Title
After Sales Manager job at Aldelia
Job Description
The After Sales Manager is responsible for managing customer service operations and ensuring customer satisfaction after the sale of products or services. They play a critical role in resolving customer issues, managing warranties, and fostering long-term relationships with customers.
Duties and Responsibilities
Develop and implement strategies to enhance the after-sales service experience and promote customer loyalty.
Oversee the resolution of customer inquiries, complaints, and escalations in a timely and satisfactory manner.
Manage warranty administration processes, including claims processing, product repairs, and replacements.
Collaborate with internal teams, including sales, operations, and quality assurance, to address customer issues and improve service delivery.
Monitor customer feedback and satisfaction metrics to identify areas for improvement and implement corrective actions.
Develop and maintain strong relationships with customers to understand their needs and preferences.
Provide training and guidance to customer service staff to ensure they deliver exceptional service and meet performance targets.
Analyze after-sales service data and trends to identify opportunities for process optimization and efficiency.
Ensure compliance with company policies, procedures, and regulatory requirements related to after-sales service operations.
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Qualifications and Competencies
Bachelor's degree in Business Administration, Marketing, or a related field.
Proven experience in customer service or after-sales management roles, preferably in the retail or consumer goods industry.
Strong customer service and problem-solving skills with a focus on achieving positive outcomes.
Excellent communication and interpersonal skills to interact effectively with customers and internal stakeholders.
Proficiency in CRM software and other customer service tools.
Knowledge of warranty administration processes and best practices..
Competencies:
Empathy and patience in dealing with customer inquiries and concerns.
Attention to detail and accuracy in processing warranty claims and service requests.
Ability to work independently and collaboratively in a fast-paced environment.
Results-oriented with a commitment to achieving customer satisfaction goals.
Continuous improvement mind-set and willingness to adapt to changing customer needs.
How to Apply
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
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