Customer Service -Tele sales & social media job at Come Again Investments Limited | Apply Now

Tele sales:

• Conduct outbound calls to potential and existing customers to promote and sell our company products.

• Identify and qualify sales leads through effective questioning and needs analysis.

• Maintain and update the customer database with accurate information.

• Achieve or exceed monthly sales targets and KPIs.

• Follow up on the quotations and customer orders

• Follow up on leads and inquiries generated through marketing campaigns and social media interactions.

• Provide exceptional customer service by addressing questions, resolving issues or escalating them to the relevant people, and ensuring customer satisfaction.

• Support the rest of the business team through adhering to processes and procedures during day-to-day activities

• Promote and support ongoing marketing launches and promotions

• Maintain professional manners to build customer trust and confidence

• Maintain the highest level of confidentiality and integrity to both internal and external customers

• Provide design and product advise to customers according to their needs.

• Proactively identify referral opportunities by uncovering customer needs and promoting Come Again product.

• Work accurately while minimizing on customer, process and system related errors.

• Perform other duties as assigned by the business management from time to time

• Cross sell company products and services to new and old customers, develop new customer bases to increase sales

• Any other duties as may be assigned by the line managers

Social Media Monitoring:

• Monitor social media platforms (e.g., Facebook, Instagram, Twitter, LinkedIn and TikTok) for brand mentions, customer feedback, and engagement opportunities.

• Respond promptly to comments, messages, and reviews in a professional and engaging manner.

• Track and analyse social media metrics to identify trends and insights.

• Collaborate with the marketing Consulting team to develop content that addresses common customer inquiries and promotes engagement.

• Conduct sentiment analysis to gauge public perception of the brand and products.

• Generate reports on social media activity and provide actionable recommendations to improve online presence and customer satisfaction.