GPS Tracking Officer job at Watu | Apply Now

Representing Watu Credit Ltd and implementing the Company’s Customer Care plan within the assigned mandate.

Manage large amounts outbound calls to clients on different topics such as insurance renewal, ownership transfer, product and service evaluations in a timely manner

Receiving inbound calls and responding to customer service account inquiries on account balances, transaction details, statements and fees and charges.

Maintain an up-to-date client database

Make follow-up calls to customers who have questions or concerns related to their purchase experience or product use and when problems arise on customer accounts.

Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.

Escalating unresolved and high priority calls to the supervisor for resolution.

Identifying customer needs, researching, and analyzing market trends, pricing schedules, competitor products, and other relevant information.

Carrying out customer satisfaction surveys to help to identify process and/or product improvement areas.

Educate customers on benefits of value-added services.

Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service

Take part in training and other learning opportunities to expand knowledge of the company and position.

Provide feedback on the efficiency of the customer service process.

Performing any other duty as may be assigned from time to time.