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IT Service Desk Officer job at Movit Products | Apply Now
Are you looking for Information Technology Jobs in Uganda 2024? If yes, then you might be interested in IT Service Desk Officer job at Movit Products
Kampala, Uganda
Full-time
Deadline:
August 15, 2024 at 2:00:00 PM
About the Organisation
Movit Products is Uganda’s leading personal care company manufacturing a range of beauty and personal care brands. The Company boast of over 7 brands which include Movit with hair care, body care and baby care products, Radiant with hair care and body care products, Tropical Essence with hair care and Body Care products, Skin Guard with Anti-bacterial body care products, Baby Junior with baby care products and Pine and Nan with guest amenities. At the forefront of MPL is its mission: “to enhance everyday living” which is hinged on the company’s belief in an all-encompassing heritage of beauty and family across the globe. This has seen its consistent manufacturing of quality Hair, body and baby care products since 1999.
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Job Title
IT Service Desk Officer job at Movit Products
Job Description
An IT Service Desk Officer, also known as a Service Desk Analyst or IT Support Specialist, plays a crucial role in providing technical support to users within an organization. Their primary responsibility is to ensure that IT services run smoothly and efficiently, addressing and resolving any technical issues that arise.
Duties and Responsibilities
Incident Management:
Log, categorize, and prioritize incoming incidents and service requests from users.
Provide first-level support by troubleshooting and resolving technical issues.
Escalate complex issues to higher-level support teams if necessary.
User Support:
Assist users with software, hardware, and network-related issues.
Guide users through problem-solving processes, either remotely or on-site.
Provide support for a variety of IT equipment, including computers, printers, mobile devices, and other peripherals.
Service Request Fulfillment:
Process requests for new software installations, hardware setups, and account access.
Assist in setting up new user accounts, configuring workstations, and ensuring users have access to the necessary systems.
Monitoring and Maintenance:
Monitor IT systems, networks, and applications to ensure they are running smoothly.
Perform routine maintenance tasks, such as software updates, patches, and backups.
Identify potential issues before they become critical and take preventive measures.
Documentation:
Maintain accurate records of incidents, service requests, and resolutions in the IT service management (ITSM) system.
Document procedures, troubleshooting steps, and solutions for future reference.
Create and update knowledge base articles to assist users and colleagues.
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Qualifications and Competencies
How to Apply
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
a) Interested candidates are invited to send their CV to our email: hr@movitproducts.com
c) Indicate the Job Title in the subject line.
d) Only shortlisted candidates will be contacted.
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