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IT Support Officer – Networks job at Bank of Africa | Apply Now

Are you looking for Information Technology Jobs in Uganda 2024? If yes, then you might be interested in IT Support Officer – Networks job at Bank of Africa

Kampala, Uganda

Full-time

Deadline:

August 9, 2024 at 2:00:00 PM

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About the Organisation

Bank of Africa Uganda Limited (BOA Uganda) is a key player in the Ugandan banking sector, providing a wide range of financial services to individuals, businesses, and institutions. As part of the Bank of Africa Group, which operates in 18 countries across Africa, BOA Uganda benefits from a strong network and extensive experience in the African financial landscape.

Established in 1985, BOA Uganda has grown significantly, earning a reputation for reliability, innovation, and customer-focused services. The bank offers a comprehensive suite of products, including personal and business banking, loans, savings and investment accounts, and digital banking solutions. Its commitment to leveraging technology has led to the development of robust online and mobile banking platforms, making financial services more accessible and convenient for its customers.

BOA Uganda is known for its strong focus on small and medium-sized enterprises (SMEs), providing tailored financial solutions to support their growth and development. The bank offers various credit facilities, advisory services, and business development support to help SMEs thrive in a competitive market.

The bank also places a high priority on corporate social responsibility, engaging in numerous initiatives aimed at improving the well-being of communities in Uganda. These initiatives include support for education, health, environmental conservation, and economic empowerment projects. Through its community outreach programs, BOA Uganda demonstrates a commitment to making a positive impact on society.

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Jobs at Bank of Africa | Apply Now

Job Title

IT Support Officer – Networks job at Bank of Africa

Job Description

Responsible for first-line support for ICT networks to achieve Service Level Objectives and Systems Performance standards

Duties and Responsibilities

Provide first-line technical support; answering and fixing queries via phone, email and help desk
Offer excellent staff support for all ICT related queries and adhere to all service management standards
Take ownership of user problems, and be proactive when dealing with user issues
Ensure that all calls and support requests are logged on the service desk
Maintain a log of any network and infrastructure problems
Support users in the use of the network by providing necessary training and advice
To allocate more complex calls to the relevant ICT technical support levels
In liaison with other ICT staff, arrange for external support where problems cannot be resolved in-house
Perform preventive, maintenance, regulatory compliance and other related activities required for network and security services and devices
Ensure documentation is maintained and filling is properly managed
Perform any other duties as will be assigned to you from time to time by the Senior Manager ICT.

Qualifications and Competencies

Proven experience in overseeing the configuration. deployment, management of network devices, applications, and related products.
Proven experience with systems planning, security principles, and general software management best practices.
Excellent understanding of the organization’s goals and objectives.
Knowledge of applicable data privacy practices and laws.
Good project management skills.

Excellent written, oral, and interpersonal communication skills.
Ability to conduct research into systems issues and products as required.
Ability to communicate ideas in both technical and user-friendly language.
Highly self-motivated and directed, with keen attention to detail.
Proven analytical and creative problem-solving abilities.
Able to prioritize and execute tasks in a high-pressure environment.
Strong customer service orientation.
Ability to work in a team-oriented, collaborative environment.

Required Competencies

Bachelor’s degree in information technology, computer science and/or a related field.
Additional certification in Server Room, Telephony, CCNA, VMWare, MCSE, ITIL, LPIC or other relevant areas will be of added advantage.
Minimum 1 years’ experience in a busy IT function.
Experience in banking and Knowledge of banking products & services is desirable.