Head of Operations job at ENGIE Energy Access (Africa) | Apply Now

Leadership

• You are part of a highly effective and top performing leadership team!

• Be a role model and leader in the organization by living our values and through active participation and collaboration with other management team members to meet Uganda’s and Access to Energy’s goals.

• Be an active strategic thought partner on the management team with joint ownership in development and achievement of Uganda goals.

• Pro-active cross-departmental communication of challenges as they arise and proactive development of solutions to these challenges.

• Work effectively with other department heads to ensure all goals are met, specifically Product team and Commercial team, such as successful product launches or opening of new points of sale.

Team and Culture

• Manage and lead production, logistics, inventory management, quality assurance, and refurbishment teams of over 35 team members and build the team for scale and efficiency.

• Create a culture of teamwork with a focus on quality, honesty, and integrity and hold the team accountable to those standards.

• Ensure the team is fully supported, engaged and has the training & tools needed to be successful in their role.

  
  

• Suggest and implement changes in working conditions and use of equipment to increase safety and efficiency of department.

• Design and conduct operations team trainings and coordinate trainings with customer experience and commercial teams for full team focus on inventory management, minimizing shrinkage, health & safety, etc.

• Work with Talent and Admin teams to support in recruitment and admin related functions around recruitment and wider initiatives around team engagement and learning & development.

S&OP Ordering Process Custodianship

• Ensure implementation of the company’s Inventory Planning & Ordering Policies

• Order stock monthly as needed, based on sales forecast, product failure rates, inventory on hand, and pipeline (on-order and in-transit) inventory.

International Logistics and Customs Clearance

• Ensure on-time delivery of products from supplier (upstream supply chain team based in China) to Uganda.

• Coordinate with all external partners and parties to clear and import products.

Inventory Management

• Ensure full implementation of the company's inventory management policy and guidelines.

• Provide visibility on stock position, aging pyramid, and management of slow moving and obsolete items (SLOBS) vs. Active Inventory items.

• Oversee monthly stock count and reconciliation of inventory with the Finance department.

• Accountable for maintaining inventory shrinkage within company target.

Distribution & Logistics Management

• Devise strategy for in-country distribution to all service center and stock points

• Implement policies covering transportation, handling, storage, delivery and regularly measure performance.

• Accountable for availability of inventory in all stock points and service centers across the country.

Quality, HSE, Waste Management

• Implement end-to-end product quality management in the value chain, including waste management.

• Oversee the full adherence to ENGIE Health Safety and Environment policies in Uganda and measurement of related key performance indicators.

Tech-Ops, warranty claims, and process improvement

• Operationalize product failure diagnosis and warranty claims management policies and processes.

• Oversee production team and facilities to ensure high quality product outputs of sellable inventory and timely stock preparation and delivery.

• Oversee tech team and facilities to ensure high quality product repair and refurbishment for customer service in the field.

• Monitor and evaluate internal operation processes - collect feedback from stakeholders to continually evolve and improve.

We believe that great managers:

• Deliver ambitious results: As a high-performing and accountable leader, you create an enabling environment for effective action and bold decision which contribute to successful delivery of results.

• Act with integrity: As an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness.

• Inspire and mentor the team: As an inspirational leader you walk the talk. You empower and coach your team with trust and humility.

• Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.

• Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging.