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ICT Support Officer job at VisionFund Uganda | Apply Now

Are you looking for Information Technology Jobs in Uganda 2024? If yes, then you might be interested in ICT Support Officer job at VisionFund Uganda Limited

Kampala, Uganda

Full-time

Deadline:

April 2, 2024 at 2:00:00 PM

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About the Organisation

For over 19 years, VisionFund has been committed to brighter futures for children where they can experience the love of Christ, building lives free of need and full of promise.

Our financial services enable impoverished households to increase their incomes and then impact communities to increase economic activity, access clean water, education and healthcare, benefit from improvements to nutrition, and provide the foundations for local economies to flourish. God is there—and we are there too. So, our mission continues.

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VisionFund Uganda Jobs

Job Title

ICT Support Officer job at VisionFund Uganda Limited

Job Description

Job Title: ICT Support Officer
Organization: VisionFund Uganda Limited
Duty Station: Kampala, Uganda
Reports to: Head of IT
Job Summary: The ICT Support Officer will provide user support on company supported computer applications and platforms, troubleshoot problems and advise on appropriate action.

Duties and Responsibilities

Provide first-line support for desktops, laptops, printers, and other IT peripherals.
Diagnose and resolve hardware and software issues in a timely manner.
Install, configure, and update software applications used in the banking environment.
Collaborate with other IT team members to implement system upgrades and improvements.
Ensure the security and integrity of IT systems by implementing and enforcing best practices.
Assist in the management of user accounts, permissions, and access rights.
Respond to IT support tickets and service requests in a timely and customer- focused manner.
Conduct end-user training sessions on IT-related topics.
Document and maintain accurate records of IT issues and solutions.
Stay informed about emerging technologies and industry best practices.

Qualifications and Competencies

Bachelor's degree in Information Technology, Computer Science, or a related field.
Relevant certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent.
Minimum of 2 years of experience in IT support in the banking sector.
Experience with desktop support, hardware troubleshooting, and software Installations.
Proficiency in troubleshooting hardware and software issues.
Knowledge of operating systems (Windows, Linux) and network protocols
Familiarity with banking software and systems.
Strong understanding of security protocols and data protection.
Communication Skills:
Excellent verbal and written communication skills.

How to Apply

APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Send your credentials in ONE PDF file to vfu_info@visionfund.org with job title “ICT Support Officer” as subject, accompanied with copies of relevant academic documents.
Applications should be addressed to;
Human Resource & Administration Manager,
VisionFund Uganda,
Plot 256/257 Bombo Road, Makerere Kavule,
P.O. Box 24751 Kampala, Uganda.
NO HAND DELIVERED APPLICATIONS WILL BE ACCEPTED.
Note: Only Shortlisted candidates will be contacted.