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IT Graduate Trainee Jobs – Bank of Africa Uganda Limited | Apply Now

Are you looking for Information Technology Jobs in Uganda 2024? If yes, then you might be interested in IT Graduate Trainee Jobs – Bank of Africa Uganda Limited

Kampala, Uganda

Full-time

Deadline:

August 9, 2024 at 2:00:00 PM

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About the Organisation

Bank of Africa Uganda Limited (BOA Uganda) is a key player in the Ugandan banking sector, providing a wide range of financial services to individuals, businesses, and institutions. As part of the Bank of Africa Group, which operates in 18 countries across Africa, BOA Uganda benefits from a strong network and extensive experience in the African financial landscape.

Established in 1985, BOA Uganda has grown significantly, earning a reputation for reliability, innovation, and customer-focused services. The bank offers a comprehensive suite of products, including personal and business banking, loans, savings and investment accounts, and digital banking solutions. Its commitment to leveraging technology has led to the development of robust online and mobile banking platforms, making financial services more accessible and convenient for its customers.

BOA Uganda is known for its strong focus on small and medium-sized enterprises (SMEs), providing tailored financial solutions to support their growth and development. The bank offers various credit facilities, advisory services, and business development support to help SMEs thrive in a competitive market.

The bank also places a high priority on corporate social responsibility, engaging in numerous initiatives aimed at improving the well-being of communities in Uganda. These initiatives include support for education, health, environmental conservation, and economic empowerment projects. Through its community outreach programs, BOA Uganda demonstrates a commitment to making a positive impact on society.

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Jobs at Bank of Africa | Apply Now

Job Title

IT Graduate Trainee Jobs – Bank of Africa Uganda Limited

Job Description

Bank of Africa Uganda Limited is part of GROUPE BANK OF AFRICA (BOA) comprising 16 Commercial Banks, 3 Leasing Companies, 2 Investment Companies, a Stock Brokerage Company, an Asset Management Company and a Mortgage Bank. It spans 15 African countries and France, employing over 5,000 people.
Job Summary: Responsible for first-line support for ICT systems to achieve Service Level objectives within Systems Performance standards.

Duties and Responsibilities

Provide first-line technical support; answering and fixing queries via phone, email and feedback management system;
Offer excellent staff support for all ICT related queries and adhere to all service management standards;
Proactively handle issues reported on the feedback management system and ensure that all calls are logged on the service desk;

Support users in the setup and use of computer equipment;
To allocate more complex calls to the relevant ICT technical support levels;
In liaison with other ICT staff, arrange for external support where problems cannot be resolved in-house;
Ensure documentation is maintained and filling is properly managed;
Participate in the Graduate Trainee Program’s scheduled training sessions;
Perform any other duties assigned by management from time-to-time.

Qualifications and Competencies

Must have graduated in 2023 and 2024 with a minimum of 2nd Class Lower Bachelors Degree in ICT, Computer Science or a relevant field.
Must have obtain 13 points and above at A level
Must have a C3 in English and a C3 in Maths at O level
Additional certifications in Networks, Systems or other relevant areas is an added advantage.

Required Competencies