Showroom Manager job at EBC Advisory Consulting Outsourcing | Apply Now

Human Resource Management

• Work with the HR department to implement HR policies of the company.

• Oversee the recruitment, training, coaching, and mentoring of showroom staff.

• Ensure the overall effectiveness and productivity of the showroom staff.

• Foster a positive and inclusive work environment for showroom staff.

Stock Management

• Ensure optimal stock levels are maintained in all showrooms.

• Develop and adhere to stocking norms and procedures such as FIFO (First In, First Out) and LIFO (Last In, First Out).

• Monitor ageing stock and implement strategies to minimize waste.

• Coordinate with the Supply Chain team to ensure proper logistics planning and timely deliveries of stock to the showroom.

• Monitor sales and ensure no stock outages or overstocking.

Customer Relationship Management

• Oversee customer acquisition, management, and aftersales service.

• Build and maintain strong relationships with customers.

• Address and resolve customer complaints and inquiries.

• Implement strategies to enhance customer satisfaction and loyalty.

Showroom Operations

• Ensure smooth day-to-day operations of all showrooms.

• Monitor and improve showroom layouts and displays to maximize customer engagement.

• Work closely with the Marketing department and other company departments to derive strategies for growth.

• Ensure compliance with company policies and industry growth.

Sales and Revenue Growth

• Develop and implement sales strategies to achieve revenue targets.

• Monitor sales performance and provide regular reports to senior management.

• Engage in field activities to identify potential customers and build relationships with various stakeholders.

• Manage the company's Fundi program.

• Identify and capitalize on new business opportunities.

Strategic Direction

• Contribute to the development of the overall strategic direction for the showroom.

• Implement initiatives to enhance market presence and competitiveness.

• Stay abreast of industry trends and adapt strategies accordingly.

Financial Management

• Manage costs and P&L of the showrooms.

• Implement cost-saving measures without compromising on quality or customer service.

• Provide financial reports and insights to senior management.