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Supervisor Service Quality and Compliance job at KCB Bank | Apply Now
Are you looking for Bank Jobs in Uganda 2024? If yes, then you might be interested in Supervisor Service Quality and Compliance job at KCB Bank
Kampala, Uganda
Full-time
Deadline:
August 25, 2024 at 2:00:00 PM
About the Organisation
KCB Bank Uganda which has been part of the KCB Group since 2007, is a financial service provider that focuses on providing innovative banking solutions in Uganda. It is licensed as a commercial bank by the Bank of Uganda, the national banking regulator.
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Job Title
Supervisor Service Quality and Compliance job at KCB Bank
Job Description
The role will be responsible for deputizing the MSQC, through supporting the branch’s customer satisfaction agenda through providing operational efficiency in accuracy of transactions and maintenance of agreed transaction TAT whilst in compliance with laid down policies and procedures.
Duties and Responsibilities
Operational efficiency:
Ensure adherence to policies, processes, procedures as per documented operating standards (SOPs & Operations Manual) including compliance with AML/KYC guidelines in processing of transactions.
Ensure support to the MSQC to achieve timely resolution of all operational audit issues at the branch.
Ensure adherence to approval limits for processed transactions.
Service quality:
To offer seamless customer satisfaction through operational efficiency/accuracy and acceptable turnaround time on all transactions.
Timely customer complaint resolution so as to ensure seamless customer experience.
Branch administration:
Provide supervisory support and continuity to the Manager Service Quality and Compliance.
Coach, train and develop skill sets of direct reports.
Ensure that branch service providers are properly introduced, verified and monitored.
Business growth:
Generate and give leads to the Branch sales team from daily transactions or engagements to support business growth.
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Qualifications and Competencies
Educational Background
Degree: Bachelor’s degree in Business Administration, Quality Management, Compliance, or a related field is typically preferred. However, relevant work experience may sometimes substitute for formal education.
Certifications: Certifications in quality management (e.g., Six Sigma, ISO 9001) or compliance (e.g., CCEP – Certified Compliance and Ethics Professional) are advantageous.
Experience
Industry Experience: Typically 3-5 years of experience in a quality management, compliance, or supervisory role within the industry.
Operational Experience: Experience in day-to-day operations, ensuring service delivery meets quality standards, and addressing compliance issues.
Supervisory Experience: Proven experience in supervising teams and providing guidance on quality and compliance matters.
Technical Skills
Quality Assurance: Familiarity with quality assurance practices and methodologies, such as root cause analysis, corrective action plans, and continuous improvement processes.
Compliance Knowledge: Understanding of basic regulatory compliance requirements relevant to the industry, including data protection, safety standards, and ethical guidelines.
Auditing and Reporting: Ability to conduct internal audits, prepare reports, and track compliance and quality metrics.
Data Analysis: Basic data analysis skills to monitor performance indicators and identify areas for improvement.
How to Apply
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
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