System Application Developer job at Tropical Bank | Apply Now

Application Development and Maintenance:

• Develop, test, and deploy system applications to meet business needs.

• Troubleshoot and resolve application issues.

• Ensure software quality through code reviews and testing.

• Maintain documentation for all development activities.

• Collaborate with other developers and IT staff on projects.

T24 Core Banking System Management:

• Oversee the daily operations of the T24 Core Banking System.

• Implement system upgrades and patches.

• Ensure data integrity and security within the T24 system.

• Provide technical support for T24-related issues.

• Customize and configure T24 to align with business requirements.

Collaboration and Support:

• Work with business units to understand their application needs.

• Provide training and support to end-users.

• Assist in the development of user manuals and training materials.

• Participate in cross-functional project teams.

• Ensure effective communication between IT and other departments.

Innovation and Improvement:

• Identify opportunities for process improvements and automation.

• Stay updated on industry trends and emerging technologies.

• Propose and implement innovative solutions to enhance system performance.

• Contribute to the development of IT strategy and planning.

• Support disaster recovery and business continuity planning.

Key Performance Indicators (KPIs):

Financials:

• Cost Efficiency: Achieve a reduction in IT operating costs by optimizing system performance and resource allocation.

• Budget Adherence: Ensure all projects are completed within the allocated budget.

• Return on Investment: Demonstrate ROI for new system implementations and upgrades.

• Maintenance Costs: Reduce the costs associated with system maintenance and support.

• Financial Reporting: Accurate and timely financial reporting for IT-related expenses and investments.

Customer:

• User Satisfaction: Achieve a high level of satisfaction among end-users (measured by user feedback and surveys).

• Service Uptime: Maintain a minimum of 99.9% uptime for critical applications, especially the T24 system.

• Issue Resolution Time: Reduce the average time taken to resolve system-related issues.

• Customer Feedback: Regularly collect and act on feedback from internal and external customers.

• System Performance: Ensure the system performs optimally during peak times, reducing customer complaints.

Processes:

• Process Efficiency: Improve the efficiency of development and maintenance processes by 10% annually.

• Compliance: Ensure all systems and processes comply with regulatory requirements.

• Documentation Quality: Maintain comprehensive and up-to-date documentation for all systems and processes.

• Incident Management: Implement an effective incident management process to handle system outages and failures.

• Change Management: Successfully manage changes and updates to the system with minimal disruption to operations.

People:

• Training and Development: Ensure all team members receive ongoing training and professional development.

• Team Engagement: Achieve high levels of engagement and satisfaction among IT staff.

• Knowledge Sharing: Promote a culture of knowledge sharing and collaboration within the team.

• Performance Reviews: Conduct regular performance reviews and provide constructive feedback.

• Talent Retention: Maintain a high retention rate of skilled IT professionals within the department.